CIC Benefit Consulting Group
is changing to:
Q. Why are we changing and why now?
A. In 2010, when we moved from a benefits department to an independent entity, we wanted to minimize the impact and uneasiness that comes with a major change by keeping our brand similar to what you were accustomed to seeing. Since that separation, our services and locations have outgrown the restrictions of our current brand that now no longer represents who we are.
Q. What does 44North mean?
A. Our service headquarters and call center are located on the 44th parallel north. Simplified as 44North, this is where our vision of transforming an industry and empowering consumers was born and where you look for guidance on your benefits.
Q. When will this change occur?
A. The change will take effect in March 2015.
Q. What is changing?
A. In addition to a new name and logo on all printed and electronic communications:
- Our redesigned website will be moving to www.44n.com which better represents our services and provides more convenient access and comprehensive information. The solutions available on our current website, like online enrollment, member access to HRA/FSA claims, and secure messaging, will be accessible on the Client Portal at 44n.com/client-portal
Our current websites, www.cicbcg.com, will remain active for 6 months but will include a message informing users of the new site.
- Email addresses of 44N representatives will follow the new url as @44n.com. All communications sent to current email addresses will automatically be forwarded to the recipient’s new 44n.com email inbox. You will receive a message that your email has been forwarded and encourage you to update your contact information.
- Telephone greetings and prompts will reflect the new name and logo. For 6 months, our greeting will include reference to our former name to prevent confusion.
Q. What is not changing?
A. You will continue to receive the same service from the same people you’ve come to know and trust. Your dedicated service team will be in contact with you through this transition, ensuring you see the positive impact of this next step on your journey with 44North.